The present document (General Sales Conditions) defines the conditions applicable to sales concluded between, on the one hand, persons making a purchase via the fp-distribution.com website, http://www.direct-menager.com, hereinafter referred to as "the customer" and, on the other hand, the company fp-distribution.comhereinafter referred to as " fp-distribution.com ". These conditions apply exclusively to non-trading individuals.
The website www.direct-menager.com is published by the company fp-distribution.com whose head office is located at 36 rue de la Gare, 18380 Ivoy le Pré, France, registered with the RCS of Bourges under number 487 649 139.
Product prices
All prices are quoted in euros and include all taxes, but exclude shipping costs (see paragraph: Shipping and delivery).
The period of validity of the prices of the items offered on direct-menager.com is 24 hours from their publication on www.direct-menager.com. Items will be invoiced on the basis of the prices in force at the time of order registration. They remain the property of direct-menager.com.com until full payment has been received by direct-menager.com. This price is payable in full and in one instalment.
Order
The customer may place an order on the www.direct-menager.com or by telephone from Monday to Friday from 9:00 to 12:00 and from 14:00 to 16:00 on: 02 48 58 04 55.
The ordering process is as follows:
- Select items and add to basket
- Validation of basket contents
- Login to www.direct-menager.com if the customer is not already logged in
- Choice of delivery method
- Choice of payment method and acceptance of terms and conditions
- Payment confirmation
The customer will receive an order confirmation e-mail.
The customer will be able to view the details of his order and its total price, and correct any errors, before confirming his order to express his acceptance.
direct-menager.com reserves ownership of the items until full payment of the order, i.e. receipt of the order price by direct-menager.com.
direct-menager.com reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order, or who presents any form of risk in its eyes.
Any order implies acceptance of the prices and descriptions of the items available for sale.
direct-menager.com undertakes to honour orders received on the website only within the limits of available stocks. In the absence of availability of one or more items ordered, direct-menager.com undertakes to inform the customer as soon as possible, and if necessary to reimburse the customer within 30 days of payment of the sums paid. The customer's order will then be automatically cancelled.
Shipping and delivery
All orders placed on the direct-menager.com before 6 p.m. Monday to Friday (excluding public holidays) will be prepared and dispatched the following day (except Saturday and Sunday), subject to payment validation (see paragraph: Payment validation).
direct-menager.com undertakes to deliver the items ordered and paid for by the customer within the agreed delivery times. If the said items have not been delivered within 7 days of the delivery date specified in the order, and if this delay is not due to force majeure, the customer may cancel the sale by sending a registered letter with acknowledgement of receipt to the following address: fp-distribution.com, 36 rue de la Gare, 18380 Ivoy le Pré.
Any sums paid by the customer will then be refunded in full.
The customer is responsible for checking the condition of the items delivered.
Any anomaly concerning the items (damage, missing item compared to the order form, damaged or opened package, broken or defective item, etc.) must be indicated within 3 days of delivery.
All items offered by direct-menager.com are subject to the legal warranty provided by articles 1641 et seq. of the French Civil Code. (See paragraph: Warranty)
Delivery in metropolitan France.
The customer will be delivered by :
- Colissimo postal.
For rates relating to shipping and packaging costs, please consult the section: Transport costs
Delivery to Martinique, Guadeloupe and Reunion Island
For Martinique and Guadeloupe:
The customer will be delivered by :
- Colissimo postal.
For rates relating to shipping and packaging costs, please consult the section: Transport costs
Reunion Island:
The customer will be delivered on Reunion Island by a Lux Reunion consultant. The customer will pay for the order upon delivery.
Payment
Metropolitan France, Martinique, Guadeloupe.
Payment for purchases is made by the customer's choice :
- by credit card: Visa, MasterCard, Carte Bleue, issued in France
- by cheque
- by Paybox
- by Paypal
Cheques must be issued by a bank domiciled in metropolitan France and made payable to fp-distribution.com. It should be sent to France-purification, Service Commandes, 36 rue de la Gare, 18380 Ivoy le Pré.
Items ordered are then reserved for 5 days from the order date. After this period and in the absence of receipt of the corresponding check, direct-menager.com reserves the right to cancel the customer's order. The cheque will then be returned upon receipt.
The check will be cashed upon receipt.
Payment validation
Payment is validated on receipt of the cheque in the case of payment by cheque, and on receipt of the additional information requested in the case of payment by credit card requiring additional verification (Verification: Fight against credit card fraud).
Combating credit card fraud
Information relating to your order is subject to automated data processing, for which FIA-NET S.A. is responsible. The purpose of this automated data processing is to define a transaction analysis level and to combat credit card fraud.
FIA-NET S.A. and France-purification.com are the recipients of the data relating to your order. The non-transmission of data relating to your order prevents the completion and analysis of your transaction.
The occurrence of an unpaid order due to fraudulent use of a bank card will result in the registration of the details relating to your order associated with this unpaid order within a payment incident file implemented by FIA-NET S.A. An irregular declaration or an anomaly may also be subject to specific processing.
In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify and object to all your personal data at any time. To do so, please write to FIA-NET, Service Informatique et Libertés, Traitements n°773061 et n°1080905, 15 rue du Faubourg Montmartre, 75009 PARIS.
direct-menager.com reserves the right to verify the personal data communicated by the customer and to adopt all measures deemed necessary to verify that the person whose bank account is debited is indeed the person who placed the order, in order to avoid any fraudulent payment. This verification may take the form of a request for proof of identity and/or address and/or bank documents (RIB or cancelled cheque). Should the customer fail to respond to such a request within 2 days of the request being made by direct-menager.com will automatically result in the cancellation of the order concerned, without any possibility of subsequent claim.
direct-menager.com will also be free to cancel any order that presents one or more risk factors for fraudulent credit card use.
Exchange, return and refund
Time limit for returning an item
The customer has a legal period of 7 clear days to exercise his right of withdrawal from the date of receipt of the goods, without having to justify his reasons or pay any penalties. The procedures for exercising this right of withdrawal are set out in the paragraph below entitled "Conditions of exchange and return". Return shipping costs are at the customer's expense. The customer will be reimbursed in full for the sums paid as soon as possible and at the latest within 30 days of the date on which he/she exercised his/her right of withdrawal.
Conditions of exchange and return for refund
The item(s) returned must be new, unused and in their original, perfectly intact box.
Any exchange or return must be requested using the correspondence form on www.direct-menager.com.
The customer must keep the proof of deposit of the parcel which will be given to him by the Post Office. If the parcel is lost, no refund will be made without this proof of delivery.
Condition of items
All returned items (accessories, original packaging, instructions, etc.) must be returned perfectly intact.
Upon receipt of the parcel, direct-menager.com will judge whether the returned goods are in perfect condition. No returns will be accepted if the returned items have been visibly used or damaged by the customer and this use or damage renders the items unfit for sale. If the return is refused by direct-menager.comthe items will be returned to the customer at the expense of direct-menager.com without the customer being able to demand any compensation or right to reimbursement, with the exception of the subsequent exercise of his warranty rights on the goods sold.
In the case of an exchange, if the returned items have been visibly used or damaged by the customer and this use or damage renders them unfit for sale, direct-menager.com may take any corresponding recovery action against the customer.
Refunds on returns
Subject to compliance with these return conditions, direct-menager.com will refund returned goods within 15 days of their return to stock.
Transaction security
direct-menager.com makes every effort to ensure the confidentiality and security of data transmitted on the web and on the http://www website.direct-menager.com.
Customer service
For any information or questions, please contact the direct-menager.com can be reached by telephone from Monday to Friday, 9:00 am to 12:00 pm and 2:00 pm to 4:00 pm on 02 48 58 04 55 (cost of a national call) to track orders and returns. For any other questions; by e-mail via the contact form; by post to fp-distribution.com, Service Commandes, 36 rue de la Gare, 18380 Ivoy le Pré; by fax to 02 48 58 98 22.
Responsibility
direct-menager.com.com is fully liable to the customer for the proper execution of the contract concluded with the customer.
However, the responsibility of direct-menager.com shall not be held liable for non-performance or improper performance of the contract entered into in the event of force majeure, the occurrence of an act attributable to the customer or any unforeseeable and insurmountable inconvenience or damage inherent in the use of the Internet network, in particular a break in service, external intrusion or the presence of computer viruses.
The website direct-menager.com website contains hypertext links to other websites. The responsibility of direct-menager.com cannot be held responsible for the content of these websites if they contravene current laws and regulations.
The photographs and illustrations accompanying the products on our website have no contractual value, and direct-menager.com cannot be held responsible for them direct-menager.com.
Warranty
All items offered by direct-menager.comn are subject to the legal warranty stipulated in articles 1641 et seq. of the French Civil Code.
In order to benefit from the product warranty, it is imperative to keep the product purchase invoice.
Warranties do not cover :
- replacement of consumables (dust bags, filters, Hepa filters, carbon filters, hoses, tubes, brushes, etc.).
- abnormal or improper use of products.
- defects and their consequences arising from use that does not comply with the use for which the product is intended (domestic use).
- defects and their consequences due to any external cause.
The customer has a period of 3 days from delivery to make any reservations or claims for non-conformity or apparent defects of the items delivered, by e-mail via the contact form; or by registered post with acknowledgement of receipt to the following address: fp-distribution.com, 36 rue de la gare, 18380 Ivoy le Pré.
Once this period has elapsed, and in the absence of compliance with this formality, the articles will be deemed to be in conformity and free from any apparent defect, and no claim will be validly accepted by direct-menager.com.
If the apparent defect or the lack of conformity of the article is proven, direct-menager.com undertakes to replace the item or reimburse the customer as soon as possible at its own expense.
This reimbursement will be made within a maximum of 30 days.
Please note that the legal warranty does not apply to the repair of damage resulting from an external cause (e.g., fall, shock, lightning, current fluctuation, water, fire, etc.), or from a fault on the part of the customer resulting, for example, from use or installation that does not comply with the device's specifications, or from use that is detrimental to the proper preservation of the part.
In all cases, direct-menager.com will not be held responsible if the manufacturer refuses to apply its warranty for the above-mentioned reasons.
direct-menager.com cannot be held responsible for the misuse and/or intensive use of the items by the customer.
Intellectual property rights
All texts, comments, works, illustrations and images reproduced on direct-menager.com are reserved under copyright and intellectual property law worldwide. As such, and in accordance with the provisions of the French Intellectual Property Code, only private use is authorized, subject to different, even more restrictive provisions of the Intellectual Property Code. Any total or partial reproduction of the direct-menager.com site is strictly forbidden without prior agreement.
Links to third-party sites
Sites linked directly or indirectly to the site direct-menager.com are not under the control of fp-distribution.com. As a consequence, direct-menager.comassumes no responsibility for information published on these sites. Links to third-party sites are provided for convenience only and do not imply any responsibility for their content.
Last updated on April 07, 2015.
The present document (General Sales Conditions) defines the conditions applicable to sales concluded between, on the one hand, persons making a purchase via the fp-distribution.com website, http://www.direct-menager.com, hereinafter referred to as "the customer" and, on the other hand, the company fp-distribution.comhereinafter referred to as " fp-distribution.com ". These conditions apply exclusively to non-trading individuals.
The website www.direct-menager.com is published by the company fp-distribution.com whose head office is located at 36 rue de la Gare, 18380 Ivoy le Pré, France, registered with the RCS of Bourges under number 487 649 139.
Product prices
All prices are quoted in euros and include all taxes, but exclude shipping costs (see paragraph: Shipping and delivery).
The period of validity of the prices of the items offered on direct-menager.com is 24 hours from their publication on www.direct-menager.com. Items will be invoiced on the basis of the prices in force at the time of order registration. They remain the property of direct-menager.com.com until full payment has been received by direct-menager.com. This price is payable in full and in one instalment.
Order
The customer may place an order on the www.direct-menager.com or by telephone from Monday to Friday from 9:00 to 12:00 and from 14:00 to 16:00 on: 02 48 58 04 55.
The ordering process is as follows:
- Select items and add to basket
- Validation of basket contents
- Login to www.direct-menager.com if the customer is not already logged in
- Choice of delivery method
- Choice of payment method and acceptance of terms and conditions
- Payment confirmation
The customer will receive an order confirmation e-mail.
The customer will be able to view the details of his order and its total price, and correct any errors, before confirming his order to express his acceptance.
direct-menager.com reserves ownership of the items until full payment of the order, i.e. receipt of the order price by direct-menager.com.
direct-menager.com reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order, or who presents any form of risk in its eyes.
Any order implies acceptance of the prices and descriptions of the items available for sale.
direct-menager.com undertakes to honour orders received on the website only within the limits of available stocks. In the absence of availability of one or more items ordered, direct-menager.com undertakes to inform the customer as soon as possible, and if necessary to reimburse the customer within 30 days of payment of the sums paid. The customer's order will then be automatically cancelled.
Shipping and delivery
All orders placed on the direct-menager.com before 6 p.m. Monday to Friday (excluding public holidays) will be prepared and dispatched the following day (except Saturday and Sunday), subject to payment validation (see paragraph: Payment validation).
direct-menager.com undertakes to deliver the items ordered and paid for by the customer within the agreed delivery times. If the said items have not been delivered within 7 days of the delivery date specified in the order, and if this delay is not due to force majeure, the customer may cancel the sale by sending a registered letter with acknowledgement of receipt to the following address: fp-distribution.com, 36 rue de la Gare, 18380 Ivoy le Pré.
Any sums paid by the customer will then be refunded in full.
The customer is responsible for checking the condition of the items delivered.
Any anomaly concerning the items (damage, missing item compared to the order form, damaged or opened package, broken or defective item, etc.) must be indicated within 3 days of delivery.
All items offered by direct-menager.com are subject to the legal warranty provided by articles 1641 et seq. of the French Civil Code. (See paragraph: Warranty)
Delivery in metropolitan France.
The customer will be delivered by :
- Colissimo postal.
For rates relating to shipping and packaging costs, please consult the section: Transport costs
Delivery to Martinique, Guadeloupe and Reunion Island
For Martinique and Guadeloupe:
The customer will be delivered by :
- Colissimo postal.
For rates relating to shipping and packaging costs, please consult the section: Transport costs
Reunion Island:
The customer will be delivered on Reunion Island by a Lux Reunion consultant. The customer will pay for the order upon delivery.
Payment
Metropolitan France, Martinique, Guadeloupe.
Payment for purchases is made by the customer's choice :
- by credit card: Visa, MasterCard, Carte Bleue, issued in France
- by cheque
- by Paybox
- by Paypal
Cheques must be issued by a bank domiciled in metropolitan France and made payable to fp-distribution.com. It should be sent to France-purification, Service Commandes, 36 rue de la Gare, 18380 Ivoy le Pré.
Items ordered are then reserved for 5 days from the order date. After this period and in the absence of receipt of the corresponding check, direct-menager.com reserves the right to cancel the customer's order. The cheque will then be returned upon receipt.
The check will be cashed upon receipt.
Payment validation
Payment is validated on receipt of the cheque in the case of payment by cheque, and on receipt of the additional information requested in the case of payment by credit card requiring additional verification (Verification: Fight against credit card fraud).
Combating credit card fraud
Information relating to your order is subject to automated data processing, for which FIA-NET S.A. is responsible. The purpose of this automated data processing is to define a transaction analysis level and to combat credit card fraud.
FIA-NET S.A. and France-purification.com are the recipients of the data relating to your order. The non-transmission of data relating to your order prevents the completion and analysis of your transaction.
The occurrence of an unpaid order due to fraudulent use of a bank card will result in the registration of the details relating to your order associated with this unpaid order within a payment incident file implemented by FIA-NET S.A. An irregular declaration or an anomaly may also be subject to specific processing.
In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify and object to all your personal data at any time. To do so, please write to FIA-NET, Service Informatique et Libertés, Traitements n°773061 et n°1080905, 15 rue du Faubourg Montmartre, 75009 PARIS.
direct-menager.com reserves the right to verify the personal data communicated by the customer and to adopt all measures deemed necessary to verify that the person whose bank account is debited is indeed the person who placed the order, in order to avoid any fraudulent payment. This verification may take the form of a request for proof of identity and/or address and/or bank documents (RIB or cancelled cheque). Should the customer fail to respond to such a request within 2 days of the request being made by direct-menager.com will automatically result in the cancellation of the order concerned, without any possibility of subsequent claim.
direct-menager.com will also be free to cancel any order that presents one or more risk factors for fraudulent credit card use.
Exchange, return and refund
Time limit for returning an item
The customer has a legal period of 7 clear days to exercise his right of withdrawal from the date of receipt of the goods, without having to justify his reasons or pay any penalties. The procedures for exercising this right of withdrawal are set out in the paragraph below entitled "Conditions of exchange and return". Return shipping costs are at the customer's expense. The customer will be reimbursed in full for the sums paid as soon as possible and at the latest within 30 days of the date on which he/she exercised his/her right of withdrawal.
Conditions of exchange and return for refund
The item(s) returned must be new, unused and in their original, perfectly intact box.
Any exchange or return must be requested using the correspondence form on www.direct-menager.com.
The customer must keep the proof of deposit of the parcel which will be given to him by the Post Office. If the parcel is lost, no refund will be made without this proof of delivery.
Condition of items
All returned items (accessories, original packaging, instructions, etc.) must be returned perfectly intact.
Upon receipt of the parcel, direct-menager.com will judge whether the returned goods are in perfect condition. No returns will be accepted if the returned items have been visibly used or damaged by the customer and this use or damage renders the items unfit for sale. If the return is refused by direct-menager.comthe items will be returned to the customer at the expense of direct-menager.com without the customer being able to demand any compensation or right to reimbursement, with the exception of the subsequent exercise of his warranty rights on the goods sold.
In the case of an exchange, if the returned items have been visibly used or damaged by the customer and this use or damage renders them unfit for sale, direct-menager.com may take any corresponding recovery action against the customer.
Refunds on returns
Subject to compliance with these return conditions, direct-menager.com will refund returned goods within 15 days of their return to stock.
Transaction security
direct-menager.com makes every effort to ensure the confidentiality and security of data transmitted on the web and on the http://www website.direct-menager.com.
Customer service
For any information or questions, please contact the direct-menager.com can be reached by telephone from Monday to Friday, 9:00 am to 12:00 pm and 2:00 pm to 4:00 pm on 02 48 58 04 55 (cost of a national call) to track orders and returns. For any other questions; by e-mail via the contact form; by post to fp-distribution.com, Service Commandes, 36 rue de la Gare, 18380 Ivoy le Pré; by fax to 02 48 58 98 22.
Responsibility
direct-menager.com.com is fully liable to the customer for the proper execution of the contract concluded with the customer.
However, the responsibility of direct-menager.com shall not be held liable for non-performance or improper performance of the contract entered into in the event of force majeure, the occurrence of an act attributable to the customer or any unforeseeable and insurmountable inconvenience or damage inherent in the use of the Internet network, in particular a break in service, external intrusion or the presence of computer viruses.
The website direct-menager.com website contains hypertext links to other websites. The responsibility of direct-menager.com cannot be held responsible for the content of these websites if they contravene current laws and regulations.
The photographs and illustrations accompanying the products on our website have no contractual value, and direct-menager.com cannot be held responsible for them direct-menager.com.
Warranty
All items offered by direct-menager.comn are subject to the legal warranty stipulated in articles 1641 et seq. of the French Civil Code.
In order to benefit from the product warranty, it is imperative to keep the product purchase invoice.
Warranties do not cover :
- replacement of consumables (dust bags, filters, Hepa filters, carbon filters, hoses, tubes, brushes, etc.).
- abnormal or improper use of products.
- defects and their consequences arising from use that does not comply with the use for which the product is intended (domestic use).
- defects and their consequences due to any external cause.
The customer has a period of 3 days from delivery to make any reservations or claims for non-conformity or apparent defects of the items delivered, by e-mail via the contact form; or by registered post with acknowledgement of receipt to the following address: fp-distribution.com, 36 rue de la gare, 18380 Ivoy le Pré.
Once this period has elapsed, and in the absence of compliance with this formality, the articles will be deemed to be in conformity and free from any apparent defect, and no claim will be validly accepted by direct-menager.com.
If the apparent defect or the lack of conformity of the article is proven, direct-menager.com undertakes to replace the item or reimburse the customer as soon as possible at its own expense.
This reimbursement will be made within a maximum of 30 days.
Please note that the legal warranty does not apply to the repair of damage resulting from an external cause (e.g., fall, shock, lightning, current fluctuation, water, fire, etc.), or from a fault on the part of the customer resulting, for example, from use or installation that does not comply with the device's specifications, or from use that is detrimental to the proper preservation of the part.
In all cases, direct-menager.com will not be held responsible if the manufacturer refuses to apply its warranty for the above-mentioned reasons.
direct-menager.com cannot be held responsible for the misuse and/or intensive use of the items by the customer.
Intellectual property rights
All texts, comments, works, illustrations and images reproduced on direct-menager.com are reserved under copyright and intellectual property law worldwide. As such, and in accordance with the provisions of the French Intellectual Property Code, only private use is authorized, subject to different, even more restrictive provisions of the Intellectual Property Code. Any total or partial reproduction of the direct-menager.com site is strictly forbidden without prior agreement.
Links to third-party sites
Sites linked directly or indirectly to the site direct-menager.com are not under the control of fp-distribution.com. As a consequence, direct-menager.comassumes no responsibility for information published on these sites. Links to third-party sites are provided for convenience only and do not imply any responsibility for their content.
Last updated on April 07, 2015.
The present document (General Sales Conditions) defines the conditions applicable to sales concluded between, on the one hand, persons making a purchase via the fp-distribution.com website, http://www.direct-menager.com, hereinafter referred to as "the customer" and, on the other hand, the company fp-distribution.comhereinafter referred to as " fp-distribution.com ". These conditions apply exclusively to non-trading individuals.
The website www.direct-menager.com is published by the company fp-distribution.com whose head office is located at 36 rue de la Gare, 18380 Ivoy le Pré, France, registered with the RCS of Bourges under number 487 649 139.
Product prices
All prices are quoted in euros and include all taxes, but exclude shipping costs (see paragraph: Shipping and delivery).
The period of validity of the prices of the items offered on direct-menager.com is 24 hours from their publication on www.direct-menager.com. Items will be invoiced on the basis of the prices in force at the time of order registration. They remain the property of direct-menager.com.com until full payment has been received by direct-menager.com. This price is payable in full and in one instalment.
Order
The customer may place an order on the www.direct-menager.com or by telephone from Monday to Friday from 9:00 to 12:00 and from 14:00 to 16:00 on: 02 48 58 04 55.
The ordering process is as follows:
- Select items and add to basket
- Validation of basket contents
- Login to www.direct-menager.com if the customer is not already logged in
- Choice of delivery method
- Choice of payment method and acceptance of terms and conditions
- Payment confirmation
The customer will receive an order confirmation e-mail.
The customer will be able to view the details of his order and its total price, and correct any errors, before confirming his order to express his acceptance.
direct-menager.com reserves ownership of the items until full payment of the order, i.e. receipt of the order price by direct-menager.com.
direct-menager.com reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order, or who presents any form of risk in its eyes.
Any order implies acceptance of the prices and descriptions of the items available for sale.
direct-menager.com undertakes to honour orders received on the website only within the limits of available stocks. In the absence of availability of one or more items ordered, direct-menager.com undertakes to inform the customer as soon as possible, and if necessary to reimburse the customer within 30 days of payment of the sums paid. The customer's order will then be automatically cancelled.
Shipping and delivery
All orders placed on the direct-menager.com before 6 p.m. Monday to Friday (excluding public holidays) will be prepared and dispatched the following day (except Saturday and Sunday), subject to payment validation (see paragraph: Payment validation).
direct-menager.com undertakes to deliver the items ordered and paid for by the customer within the agreed delivery times. If the said items have not been delivered within 7 days of the delivery date specified in the order, and if this delay is not due to force majeure, the customer may cancel the sale by sending a registered letter with acknowledgement of receipt to the following address: fp-distribution.com, 36 rue de la Gare, 18380 Ivoy le Pré.
Any sums paid by the customer will then be refunded in full.
The customer is responsible for checking the condition of the items delivered.
Any anomaly concerning the items (damage, missing item compared to the order form, damaged or opened package, broken or defective item, etc.) must be indicated within 3 days of delivery.
All items offered by direct-menager.com are subject to the legal warranty provided by articles 1641 et seq. of the French Civil Code. (See paragraph: Warranty)
Delivery in metropolitan France.
The customer will be delivered by :
- Colissimo postal.
For rates relating to shipping and packaging costs, please consult the section: Transport costs
Delivery to Martinique, Guadeloupe and Reunion Island
For Martinique and Guadeloupe:
The customer will be delivered by :
- Colissimo postal.
For rates relating to shipping and packaging costs, please consult the section: Transport costs
Reunion Island:
The customer will be delivered on Reunion Island by a Lux Reunion consultant. The customer will pay for the order upon delivery.
Payment
Metropolitan France, Martinique, Guadeloupe.
Payment for purchases is made by the customer's choice :
- by credit card: Visa, MasterCard, Carte Bleue, issued in France
- by cheque
- by Paybox
- by Paypal
Cheques must be issued by a bank domiciled in metropolitan France and made payable to fp-distribution.com. It should be sent to France-purification, Service Commandes, 36 rue de la Gare, 18380 Ivoy le Pré.
Items ordered are then reserved for 5 days from the order date. After this period and in the absence of receipt of the corresponding check, direct-menager.com reserves the right to cancel the customer's order. The cheque will then be returned upon receipt.
The check will be cashed upon receipt.
Payment validation
Payment is validated on receipt of the cheque in the case of payment by cheque, and on receipt of the additional information requested in the case of payment by credit card requiring additional verification (Verification: Fight against credit card fraud).
Combating credit card fraud
Information relating to your order is subject to automated data processing, for which FIA-NET S.A. is responsible. The purpose of this automated data processing is to define a transaction analysis level and to combat credit card fraud.
FIA-NET S.A. and France-purification.com are the recipients of the data relating to your order. The non-transmission of data relating to your order prevents the completion and analysis of your transaction.
The occurrence of an unpaid order due to fraudulent use of a bank card will result in the registration of the details relating to your order associated with this unpaid order within a payment incident file implemented by FIA-NET S.A. An irregular declaration or an anomaly may also be subject to specific processing.
In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify and object to all your personal data at any time. To do so, please write to FIA-NET, Service Informatique et Libertés, Traitements n°773061 et n°1080905, 15 rue du Faubourg Montmartre, 75009 PARIS.
direct-menager.com reserves the right to verify the personal data communicated by the customer and to adopt all measures deemed necessary to verify that the person whose bank account is debited is indeed the person who placed the order, in order to avoid any fraudulent payment. This verification may take the form of a request for proof of identity and/or address and/or bank documents (RIB or cancelled cheque). Should the customer fail to respond to such a request within 2 days of the request being made by direct-menager.com will automatically result in the cancellation of the order concerned, without any possibility of subsequent claim.
direct-menager.com will also be free to cancel any order that presents one or more risk factors for fraudulent credit card use.
Exchange, return and refund
Time limit for returning an item
The customer has a legal period of 7 clear days to exercise his right of withdrawal from the date of receipt of the goods, without having to justify his reasons or pay any penalties. The procedures for exercising this right of withdrawal are set out in the paragraph below entitled "Conditions of exchange and return". Return shipping costs are at the customer's expense. The customer will be reimbursed in full for the sums paid as soon as possible and at the latest within 30 days of the date on which he/she exercised his/her right of withdrawal.
Conditions of exchange and return for refund
The item(s) returned must be new, unused and in their original, perfectly intact box.
Any exchange or return must be requested using the correspondence form on www.direct-menager.com.
The customer must keep the proof of deposit of the parcel which will be given to him by the Post Office. If the parcel is lost, no refund will be made without this proof of delivery.
Condition of items
All returned items (accessories, original packaging, instructions, etc.) must be returned perfectly intact.
Upon receipt of the parcel, direct-menager.com will judge whether the returned goods are in perfect condition. No returns will be accepted if the returned items have been visibly used or damaged by the customer and this use or damage renders the items unfit for sale. If the return is refused by direct-menager.comthe items will be returned to the customer at the expense of direct-menager.com without the customer being able to demand any compensation or right to reimbursement, with the exception of the subsequent exercise of his warranty rights on the goods sold.
In the case of an exchange, if the returned items have been visibly used or damaged by the customer and this use or damage renders them unfit for sale, direct-menager.com may take any corresponding recovery action against the customer.
Refunds on returns
Subject to compliance with these return conditions, direct-menager.com will refund returned goods within 15 days of their return to stock.
Transaction security
direct-menager.com makes every effort to ensure the confidentiality and security of data transmitted on the web and on the http://www website.direct-menager.com.
Customer service
For any information or questions, please contact the direct-menager.com can be reached by telephone from Monday to Friday, 9:00 am to 12:00 pm and 2:00 pm to 4:00 pm on 02 48 58 04 55 (cost of a national call) to track orders and returns. For any other questions; by e-mail via the contact form; by post to fp-distribution.com, Service Commandes, 36 rue de la Gare, 18380 Ivoy le Pré; by fax to 02 48 58 98 22.
Responsibility
direct-menager.com.com is fully liable to the customer for the proper execution of the contract concluded with the customer.
However, the responsibility of direct-menager.com shall not be held liable for non-performance or improper performance of the contract entered into in the event of force majeure, the occurrence of an act attributable to the customer or any unforeseeable and insurmountable inconvenience or damage inherent in the use of the Internet network, in particular a break in service, external intrusion or the presence of computer viruses.
The website direct-menager.com website contains hypertext links to other websites. The responsibility of direct-menager.com cannot be held responsible for the content of these websites if they contravene current laws and regulations.
The photographs and illustrations accompanying the products on our website have no contractual value, and direct-menager.com cannot be held responsible for them direct-menager.com.
Warranty
All items offered by direct-menager.comn are subject to the legal warranty stipulated in articles 1641 et seq. of the French Civil Code.
In order to benefit from the product warranty, it is imperative to keep the product purchase invoice.
Warranties do not cover :
- replacement of consumables (dust bags, filters, Hepa filters, carbon filters, hoses, tubes, brushes, etc.).
- abnormal or improper use of products.
- defects and their consequences arising from use that does not comply with the use for which the product is intended (domestic use).
- defects and their consequences due to any external cause.
The customer has a period of 3 days from delivery to make any reservations or claims for non-conformity or apparent defects of the items delivered, by e-mail via the contact form; or by registered post with acknowledgement of receipt to the following address: fp-distribution.com, 36 rue de la gare, 18380 Ivoy le Pré.
Once this period has elapsed, and in the absence of compliance with this formality, the articles will be deemed to be in conformity and free from any apparent defect, and no claim will be validly accepted by direct-menager.com.
If the apparent defect or the lack of conformity of the article is proven, direct-menager.com undertakes to replace the item or reimburse the customer as soon as possible at its own expense.
This reimbursement will be made within a maximum of 30 days.
Please note that the legal warranty does not apply to the repair of damage resulting from an external cause (e.g., fall, shock, lightning, current fluctuation, water, fire, etc.), or from a fault on the part of the customer resulting, for example, from use or installation that does not comply with the device's specifications, or from use that is detrimental to the proper preservation of the part.
In all cases, direct-menager.com will not be held responsible if the manufacturer refuses to apply its warranty for the above-mentioned reasons.
direct-menager.com cannot be held responsible for the misuse and/or intensive use of the items by the customer.
Intellectual property rights
All texts, comments, works, illustrations and images reproduced on direct-menager.com are reserved under copyright and intellectual property law worldwide. As such, and in accordance with the provisions of the French Intellectual Property Code, only private use is authorized, subject to different, even more restrictive provisions of the Intellectual Property Code. Any total or partial reproduction of the direct-menager.com site is strictly forbidden without prior agreement.
Links to third-party sites
Sites linked directly or indirectly to the site direct-menager.com are not under the control of fp-distribution.com. As a consequence, direct-menager.comassumes no responsibility for information published on these sites. Links to third-party sites are provided for convenience only and do not imply any responsibility for their content.
Last updated on April 07, 2015.
The present document (General Sales Conditions) defines the conditions applicable to sales concluded between, on the one hand, persons making a purchase via the fp-distribution.com website, http://www.direct-menager.com, hereinafter referred to as "the customer" and, on the other hand, the company fp-distribution.comhereinafter referred to as " fp-distribution.com ". These conditions apply exclusively to non-trading individuals.
The website www.direct-menager.com is published by the company fp-distribution.com whose head office is located at 36 rue de la Gare, 18380 Ivoy le Pré, France, registered with the RCS of Bourges under number 487 649 139.
Product prices
All prices are quoted in euros and include all taxes, but exclude shipping costs (see paragraph: Shipping and delivery).
The period of validity of the prices of the items offered on direct-menager.com is 24 hours from their publication on www.direct-menager.com. Items will be invoiced on the basis of the prices in force at the time of order registration. They remain the property of direct-menager.com.com until full payment has been received by direct-menager.com. This price is payable in full and in one instalment.
Order
The customer may place an order on the www.direct-menager.com or by telephone from Monday to Friday from 9:00 to 12:00 and from 14:00 to 16:00 on: 02 48 58 04 55.
The ordering process is as follows:
- Select items and add to basket
- Validation of basket contents
- Login to www.direct-menager.com if the customer is not already logged in
- Choice of delivery method
- Choice of payment method and acceptance of terms and conditions
- Payment confirmation
The customer will receive an order confirmation e-mail.
The customer will be able to view the details of his order and its total price, and correct any errors, before confirming his order to express his acceptance.
direct-menager.com reserves ownership of the items until full payment of the order, i.e. receipt of the order price by direct-menager.com.
direct-menager.com reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order, or who presents any form of risk in its eyes.
Any order implies acceptance of the prices and descriptions of the items available for sale.
direct-menager.com undertakes to honour orders received on the website only within the limits of available stocks. In the absence of availability of one or more items ordered, direct-menager.com undertakes to inform the customer as soon as possible, and if necessary to reimburse the customer within 30 days of payment of the sums paid. The customer's order will then be automatically cancelled.
Shipping and delivery
All orders placed on the direct-menager.com before 6 p.m. Monday to Friday (excluding public holidays) will be prepared and dispatched the following day (except Saturday and Sunday), subject to payment validation (see paragraph: Payment validation).
direct-menager.com undertakes to deliver the items ordered and paid for by the customer within the agreed delivery times. If the said items have not been delivered within 7 days of the delivery date specified in the order, and if this delay is not due to force majeure, the customer may cancel the sale by sending a registered letter with acknowledgement of receipt to the following address: fp-distribution.com, 36 rue de la Gare, 18380 Ivoy le Pré.
Any sums paid by the customer will then be refunded in full.
The customer is responsible for checking the condition of the items delivered.
Any anomaly concerning the items (damage, missing item compared to the order form, damaged or opened package, broken or defective item, etc.) must be indicated within 3 days of delivery.
All items offered by direct-menager.com are subject to the legal warranty provided by articles 1641 et seq. of the French Civil Code. (See paragraph: Warranty)
Delivery in metropolitan France.
The customer will be delivered by :
- Colissimo postal.
For rates relating to shipping and packaging costs, please consult the section: Transport costs
Delivery to Martinique, Guadeloupe and Reunion Island
For Martinique and Guadeloupe:
The customer will be delivered by :
- Colissimo postal.
For rates relating to shipping and packaging costs, please consult the section: Transport costs
Reunion Island:
The customer will be delivered on Reunion Island by a Lux Reunion consultant. The customer will pay for the order upon delivery.
Payment
Metropolitan France, Martinique, Guadeloupe.
Payment for purchases is made by the customer's choice :
- by credit card: Visa, MasterCard, Carte Bleue, issued in France
- by cheque
- by Paybox
- by Paypal
Cheques must be issued by a bank domiciled in metropolitan France and made payable to fp-distribution.com. It should be sent to France-purification, Service Commandes, 36 rue de la Gare, 18380 Ivoy le Pré.
Items ordered are then reserved for 5 days from the order date. After this period and in the absence of receipt of the corresponding check, direct-menager.com reserves the right to cancel the customer's order. The cheque will then be returned upon receipt.
The check will be cashed upon receipt.
Payment validation
Payment is validated on receipt of the cheque in the case of payment by cheque, and on receipt of the additional information requested in the case of payment by credit card requiring additional verification (Verification: Fight against credit card fraud).
Combating credit card fraud
Information relating to your order is subject to automated data processing, for which FIA-NET S.A. is responsible. The purpose of this automated data processing is to define a transaction analysis level and to combat credit card fraud.
FIA-NET S.A. and France-purification.com are the recipients of the data relating to your order. The non-transmission of data relating to your order prevents the completion and analysis of your transaction.
The occurrence of an unpaid order due to fraudulent use of a bank card will result in the registration of the details relating to your order associated with this unpaid order within a payment incident file implemented by FIA-NET S.A. An irregular declaration or an anomaly may also be subject to specific processing.
In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify and object to all your personal data at any time. To do so, please write to FIA-NET, Service Informatique et Libertés, Traitements n°773061 et n°1080905, 15 rue du Faubourg Montmartre, 75009 PARIS.
direct-menager.com reserves the right to verify the personal data communicated by the customer and to adopt all measures deemed necessary to verify that the person whose bank account is debited is indeed the person who placed the order, in order to avoid any fraudulent payment. This verification may take the form of a request for proof of identity and/or address and/or bank documents (RIB or cancelled cheque). Should the customer fail to respond to such a request within 2 days of the request being made by direct-menager.com will automatically result in the cancellation of the order concerned, without any possibility of subsequent claim.
direct-menager.com will also be free to cancel any order that presents one or more risk factors for fraudulent credit card use.
Exchange, return and refund
Time limit for returning an item
The customer has a legal period of 7 clear days to exercise his right of withdrawal from the date of receipt of the goods, without having to justify his reasons or pay any penalties. The procedures for exercising this right of withdrawal are set out in the paragraph below entitled "Conditions of exchange and return". Return shipping costs are at the customer's expense. The customer will be reimbursed in full for the sums paid as soon as possible and at the latest within 30 days of the date on which he/she exercised his/her right of withdrawal.
Conditions of exchange and return for refund
The item(s) returned must be new, unused and in their original, perfectly intact box.
Any exchange or return must be requested using the correspondence form on www.direct-menager.com.
The customer must keep the proof of deposit of the parcel which will be given to him by the Post Office. If the parcel is lost, no refund will be made without this proof of delivery.
Condition of items
All returned items (accessories, original packaging, instructions, etc.) must be returned perfectly intact.
Upon receipt of the parcel, direct-menager.com will judge whether the returned goods are in perfect condition. No returns will be accepted if the returned items have been visibly used or damaged by the customer and this use or damage renders the items unfit for sale. If the return is refused by direct-menager.comthe items will be returned to the customer at the expense of direct-menager.com without the customer being able to demand any compensation or right to reimbursement, with the exception of the subsequent exercise of his warranty rights on the goods sold.
In the case of an exchange, if the returned items have been visibly used or damaged by the customer and this use or damage renders them unfit for sale, direct-menager.com may take any corresponding recovery action against the customer.
Refunds on returns
Subject to compliance with these return conditions, direct-menager.com will refund returned goods within 15 days of their return to stock.
Transaction security
direct-menager.com makes every effort to ensure the confidentiality and security of data transmitted on the web and on the http://www website.direct-menager.com.
Customer service
For any information or questions, please contact the direct-menager.com can be reached by telephone from Monday to Friday, 9:00 am to 12:00 pm and 2:00 pm to 4:00 pm on 02 48 58 04 55 (cost of a national call) to track orders and returns. For any other questions; by e-mail via the contact form; by post to fp-distribution.com, Service Commandes, 36 rue de la Gare, 18380 Ivoy le Pré; by fax to 02 48 58 98 22.
Responsibility
direct-menager.com.com is fully liable to the customer for the proper execution of the contract concluded with the customer.
However, the responsibility of direct-menager.com shall not be held liable for non-performance or improper performance of the contract entered into in the event of force majeure, the occurrence of an act attributable to the customer or any unforeseeable and insurmountable inconvenience or damage inherent in the use of the Internet network, in particular a break in service, external intrusion or the presence of computer viruses.
The website direct-menager.com website contains hypertext links to other websites. The responsibility of direct-menager.com cannot be held responsible for the content of these websites if they contravene current laws and regulations.
The photographs and illustrations accompanying the products on our website have no contractual value, and direct-menager.com cannot be held responsible for them direct-menager.com.
Warranty
All items offered by direct-menager.comn are subject to the legal warranty stipulated in articles 1641 et seq. of the French Civil Code.
In order to benefit from the product warranty, it is imperative to keep the product purchase invoice.
Warranties do not cover :
- replacement of consumables (dust bags, filters, Hepa filters, carbon filters, hoses, tubes, brushes, etc.).
- abnormal or improper use of products.
- defects and their consequences arising from use that does not comply with the use for which the product is intended (domestic use).
- defects and their consequences due to any external cause.
The customer has a period of 3 days from delivery to make any reservations or claims for non-conformity or apparent defects of the items delivered, by e-mail via the contact form; or by registered post with acknowledgement of receipt to the following address: fp-distribution.com, 36 rue de la gare, 18380 Ivoy le Pré.
Once this period has elapsed, and in the absence of compliance with this formality, the articles will be deemed to be in conformity and free from any apparent defect, and no claim will be validly accepted by direct-menager.com.
If the apparent defect or the lack of conformity of the article is proven, direct-menager.com undertakes to replace the item or reimburse the customer as soon as possible at its own expense.
This reimbursement will be made within a maximum of 30 days.
Please note that the legal warranty does not apply to the repair of damage resulting from an external cause (e.g., fall, shock, lightning, current fluctuation, water, fire, etc.), or from a fault on the part of the customer resulting, for example, from use or installation that does not comply with the device's specifications, or from use that is detrimental to the proper preservation of the part.
In all cases, direct-menager.com will not be held responsible if the manufacturer refuses to apply its warranty for the above-mentioned reasons.
direct-menager.com cannot be held responsible for the misuse and/or intensive use of the items by the customer.
Intellectual property rights
All texts, comments, works, illustrations and images reproduced on direct-menager.com are reserved under copyright and intellectual property law worldwide. As such, and in accordance with the provisions of the French Intellectual Property Code, only private use is authorized, subject to different, even more restrictive provisions of the Intellectual Property Code. Any total or partial reproduction of the direct-menager.com site is strictly forbidden without prior agreement.
Links to third-party sites
Sites linked directly or indirectly to the site direct-menager.com are not under the control of fp-distribution.com. As a consequence, direct-menager.comassumes no responsibility for information published on these sites. Links to third-party sites are provided for convenience only and do not imply any responsibility for their content.
Last updated on April 07, 2015.
The present document (General Sales Conditions) defines the conditions applicable to sales concluded between, on the one hand, persons making a purchase via the fp-distribution.com website, http://www.direct-menager.com, hereinafter referred to as "the customer" and, on the other hand, the company fp-distribution.comhereinafter referred to as " fp-distribution.com ". These conditions apply exclusively to non-trading individuals.
The website www.direct-menager.com is published by the company fp-distribution.com whose head office is located at 36 rue de la Gare, 18380 Ivoy le Pré, France, registered with the RCS of Bourges under number 487 649 139.
Product prices
All prices are quoted in euros and include all taxes, but exclude shipping costs (see paragraph: Shipping and delivery).
The period of validity of the prices of the items offered on direct-menager.com is 24 hours from their publication on www.direct-menager.com. Items will be invoiced on the basis of the prices in force at the time of order registration. They remain the property of direct-menager.com.com until full payment has been received by direct-menager.com. This price is payable in full and in one instalment.
Order
The customer may place an order on the www.direct-menager.com or by telephone from Monday to Friday from 9:00 to 12:00 and from 14:00 to 16:00 on: 02 48 58 04 55.
The ordering process is as follows:
- Select items and add to basket
- Validation of basket contents
- Login to www.direct-menager.com if the customer is not already logged in
- Choice of delivery method
- Choice of payment method and acceptance of terms and conditions
- Payment confirmation
The customer will receive an order confirmation e-mail.
The customer will be able to view the details of his order and its total price, and correct any errors, before confirming his order to express his acceptance.
direct-menager.com reserves ownership of the items until full payment of the order, i.e. receipt of the order price by direct-menager.com.
direct-menager.com reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order, or who presents any form of risk in its eyes.
Any order implies acceptance of the prices and descriptions of the items available for sale.
direct-menager.com undertakes to honour orders received on the website only within the limits of available stocks. In the absence of availability of one or more items ordered, direct-menager.com undertakes to inform the customer as soon as possible, and if necessary to reimburse the customer within 30 days of payment of the sums paid. The customer's order will then be automatically cancelled.
Shipping and delivery
All orders placed on the direct-menager.com before 6 p.m. Monday to Friday (excluding public holidays) will be prepared and dispatched the following day (except Saturday and Sunday), subject to payment validation (see paragraph: Payment validation).
direct-menager.com undertakes to deliver the items ordered and paid for by the customer within the agreed delivery times. If the said items have not been delivered within 7 days of the delivery date specified in the order, and if this delay is not due to force majeure, the customer may cancel the sale by sending a registered letter with acknowledgement of receipt to the following address: fp-distribution.com, 36 rue de la Gare, 18380 Ivoy le Pré.
Any sums paid by the customer will then be refunded in full.
The customer is responsible for checking the condition of the items delivered.
Any anomaly concerning the items (damage, missing item compared to the order form, damaged or opened package, broken or defective item, etc.) must be indicated within 3 days of delivery.
All items offered by direct-menager.com are subject to the legal warranty provided by articles 1641 et seq. of the French Civil Code. (See paragraph: Warranty)
Delivery in metropolitan France.
The customer will be delivered by :
- Colissimo postal.
For rates relating to shipping and packaging costs, please consult the section: Transport costs
Delivery to Martinique, Guadeloupe and Reunion Island
For Martinique and Guadeloupe:
The customer will be delivered by :
- Colissimo postal.
For rates relating to shipping and packaging costs, please consult the section: Transport costs
Reunion Island:
The customer will be delivered on Reunion Island by a Lux Reunion consultant. The customer will pay for the order upon delivery.
Payment
Metropolitan France, Martinique, Guadeloupe.
Payment for purchases is made by the customer's choice :
- by credit card: Visa, MasterCard, Carte Bleue, issued in France
- by cheque
- by Paybox
- by Paypal
Cheques must be issued by a bank domiciled in metropolitan France and made payable to fp-distribution.com. It should be sent to France-purification, Service Commandes, 36 rue de la Gare, 18380 Ivoy le Pré.
Items ordered are then reserved for 5 days from the order date. After this period and in the absence of receipt of the corresponding check, direct-menager.com reserves the right to cancel the customer's order. The cheque will then be returned upon receipt.
The check will be cashed upon receipt.
Payment validation
Payment is validated on receipt of the cheque in the case of payment by cheque, and on receipt of the additional information requested in the case of payment by credit card requiring additional verification (Verification: Fight against credit card fraud).
Combating credit card fraud
Information relating to your order is subject to automated data processing, for which FIA-NET S.A. is responsible. The purpose of this automated data processing is to define a transaction analysis level and to combat credit card fraud.
FIA-NET S.A. and France-purification.com are the recipients of the data relating to your order. The non-transmission of data relating to your order prevents the completion and analysis of your transaction.
The occurrence of an unpaid order due to fraudulent use of a bank card will result in the registration of the details relating to your order associated with this unpaid order within a payment incident file implemented by FIA-NET S.A. An irregular declaration or an anomaly may also be subject to specific processing.
In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify and object to all your personal data at any time. To do so, please write to FIA-NET, Service Informatique et Libertés, Traitements n°773061 et n°1080905, 15 rue du Faubourg Montmartre, 75009 PARIS.
direct-menager.com reserves the right to verify the personal data communicated by the customer and to adopt all measures deemed necessary to verify that the person whose bank account is debited is indeed the person who placed the order, in order to avoid any fraudulent payment. This verification may take the form of a request for proof of identity and/or address and/or bank documents (RIB or cancelled cheque). Should the customer fail to respond to such a request within 2 days of the request being made by direct-menager.com will automatically result in the cancellation of the order concerned, without any possibility of subsequent claim.
direct-menager.com will also be free to cancel any order that presents one or more risk factors for fraudulent credit card use.
Exchange, return and refund
Time limit for returning an item
The customer has a legal period of 7 clear days to exercise his right of withdrawal from the date of receipt of the goods, without having to justify his reasons or pay any penalties. The procedures for exercising this right of withdrawal are set out in the paragraph below entitled "Conditions of exchange and return". Return shipping costs are at the customer's expense. The customer will be reimbursed in full for the sums paid as soon as possible and at the latest within 30 days of the date on which he/she exercised his/her right of withdrawal.
Conditions of exchange and return for refund
The item(s) returned must be new, unused and in their original, perfectly intact box.
Any exchange or return must be requested using the correspondence form on www.direct-menager.com.
The customer must keep the proof of deposit of the parcel which will be given to him by the Post Office. If the parcel is lost, no refund will be made without this proof of delivery.
Condition of items
All returned items (accessories, original packaging, instructions, etc.) must be returned perfectly intact.
Upon receipt of the parcel, direct-menager.com will judge whether the returned goods are in perfect condition. No returns will be accepted if the returned items have been visibly used or damaged by the customer and this use or damage renders the items unfit for sale. If the return is refused by direct-menager.comthe items will be returned to the customer at the expense of direct-menager.com without the customer being able to demand any compensation or right to reimbursement, with the exception of the subsequent exercise of his warranty rights on the goods sold.
In the case of an exchange, if the returned items have been visibly used or damaged by the customer and this use or damage renders them unfit for sale, direct-menager.com may take any corresponding recovery action against the customer.
Refunds on returns
Subject to compliance with these return conditions, direct-menager.com will refund returned goods within 15 days of their return to stock.
Transaction security
direct-menager.com makes every effort to ensure the confidentiality and security of data transmitted on the web and on the http://www website.direct-menager.com.
Customer service
For any information or questions, please contact the direct-menager.com can be reached by telephone from Monday to Friday, 9:00 am to 12:00 pm and 2:00 pm to 4:00 pm on 02 48 58 04 55 (cost of a national call) to track orders and returns. For any other questions; by e-mail via the contact form; by post to fp-distribution.com, Service Commandes, 36 rue de la Gare, 18380 Ivoy le Pré; by fax to 02 48 58 98 22.
Responsibility
direct-menager.com.com is fully liable to the customer for the proper execution of the contract concluded with the customer.
However, the responsibility of direct-menager.com shall not be held liable for non-performance or improper performance of the contract entered into in the event of force majeure, the occurrence of an act attributable to the customer or any unforeseeable and insurmountable inconvenience or damage inherent in the use of the Internet network, in particular a break in service, external intrusion or the presence of computer viruses.
The website direct-menager.com website contains hypertext links to other websites. The responsibility of direct-menager.com cannot be held responsible for the content of these websites if they contravene current laws and regulations.
The photographs and illustrations accompanying the products on our website have no contractual value, and direct-menager.com cannot be held responsible for them direct-menager.com.
Warranty
All items offered by direct-menager.comn are subject to the legal warranty stipulated in articles 1641 et seq. of the French Civil Code.
In order to benefit from the product warranty, it is imperative to keep the product purchase invoice.
Warranties do not cover :
- replacement of consumables (dust bags, filters, Hepa filters, carbon filters, hoses, tubes, brushes, etc.).
- abnormal or improper use of products.
- defects and their consequences arising from use that does not comply with the use for which the product is intended (domestic use).
- defects and their consequences due to any external cause.
The customer has a period of 3 days from delivery to make any reservations or claims for non-conformity or apparent defects of the items delivered, by e-mail via the contact form; or by registered post with acknowledgement of receipt to the following address: fp-distribution.com, 36 rue de la gare, 18380 Ivoy le Pré.
Once this period has elapsed, and in the absence of compliance with this formality, the articles will be deemed to be in conformity and free from any apparent defect, and no claim will be validly accepted by direct-menager.com.
If the apparent defect or the lack of conformity of the article is proven, direct-menager.com undertakes to replace the item or reimburse the customer as soon as possible at its own expense.
This reimbursement will be made within a maximum of 30 days.
Please note that the legal warranty does not apply to the repair of damage resulting from an external cause (e.g., fall, shock, lightning, current fluctuation, water, fire, etc.), or from a fault on the part of the customer resulting, for example, from use or installation that does not comply with the device's specifications, or from use that is detrimental to the proper preservation of the part.
In all cases, direct-menager.com will not be held responsible if the manufacturer refuses to apply its warranty for the above-mentioned reasons.
direct-menager.com cannot be held responsible for the misuse and/or intensive use of the items by the customer.
Intellectual property rights
All texts, comments, works, illustrations and images reproduced on direct-menager.com are reserved under copyright and intellectual property law worldwide. As such, and in accordance with the provisions of the French Intellectual Property Code, only private use is authorized, subject to different, even more restrictive provisions of the Intellectual Property Code. Any total or partial reproduction of the direct-menager.com site is strictly forbidden without prior agreement.
Links to third-party sites
Sites linked directly or indirectly to the site direct-menager.com are not under the control of fp-distribution.com. As a consequence, direct-menager.comassumes no responsibility for information published on these sites. Links to third-party sites are provided for convenience only and do not imply any responsibility for their content.
Last updated on April 07, 2015.
The present document (General Sales Conditions) defines the conditions applicable to sales concluded between, on the one hand, persons making a purchase via the fp-distribution.com website, http://www.direct-menager.com, hereinafter referred to as "the customer" and, on the other hand, the company fp-distribution.comhereinafter referred to as " fp-distribution.com ". These conditions apply exclusively to non-trading individuals.
The website www.direct-menager.com is published by the company fp-distribution.com whose head office is located at 36 rue de la Gare, 18380 Ivoy le Pré, France, registered with the RCS of Bourges under number 487 649 139.
Product prices
All prices are quoted in euros and include all taxes, but exclude shipping costs (see paragraph: Shipping and delivery).
The period of validity of the prices of the items offered on direct-menager.com is 24 hours from their publication on www.direct-menager.com. Items will be invoiced on the basis of the prices in force at the time of order registration. They remain the property of direct-menager.com.com until full payment has been received by direct-menager.com. This price is payable in full and in one instalment.
Order
The customer may place an order on the www.direct-menager.com or by telephone from Monday to Friday from 9:00 to 12:00 and from 14:00 to 16:00 on: 02 48 58 04 55.
The ordering process is as follows:
- Select items and add to basket
- Validation of basket contents
- Login to www.direct-menager.com if the customer is not already logged in
- Choice of delivery method
- Choice of payment method and acceptance of terms and conditions
- Payment confirmation
The customer will receive an order confirmation e-mail.
The customer will be able to view the details of his order and its total price, and correct any errors, before confirming his order to express his acceptance.
direct-menager.com reserves ownership of the items until full payment of the order, i.e. receipt of the order price by direct-menager.com.
direct-menager.com reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order, or who presents any form of risk in its eyes.
Any order implies acceptance of the prices and descriptions of the items available for sale.
direct-menager.com undertakes to honour orders received on the website only within the limits of available stocks. In the absence of availability of one or more items ordered, direct-menager.com undertakes to inform the customer as soon as possible, and if necessary to reimburse the customer within 30 days of payment of the sums paid. The customer's order will then be automatically cancelled.
Shipping and delivery
All orders placed on the direct-menager.com before 6 p.m. Monday to Friday (excluding public holidays) will be prepared and dispatched the following day (except Saturday and Sunday), subject to payment validation (see paragraph: Payment validation).
direct-menager.com undertakes to deliver the items ordered and paid for by the customer within the agreed delivery times. If the said items have not been delivered within 7 days of the delivery date specified in the order, and if this delay is not due to force majeure, the customer may cancel the sale by sending a registered letter with acknowledgement of receipt to the following address: fp-distribution.com, 36 rue de la Gare, 18380 Ivoy le Pré.
Any sums paid by the customer will then be refunded in full.
The customer is responsible for checking the condition of the items delivered.
Any anomaly concerning the items (damage, missing item compared to the order form, damaged or opened package, broken or defective item, etc.) must be indicated within 3 days of delivery.
All items offered by direct-menager.com are subject to the legal warranty provided by articles 1641 et seq. of the French Civil Code. (See paragraph: Warranty)
Delivery in metropolitan France.
The customer will be delivered by :
- Colissimo postal.
For rates relating to shipping and packaging costs, please consult the section: Transport costs
Delivery to Martinique, Guadeloupe and Reunion Island
For Martinique and Guadeloupe:
The customer will be delivered by :
- Colissimo postal.
For rates relating to shipping and packaging costs, please consult the section: Transport costs
Reunion Island:
The customer will be delivered on Reunion Island by a Lux Reunion consultant. The customer will pay for the order upon delivery.
Payment
Metropolitan France, Martinique, Guadeloupe.
Payment for purchases is made by the customer's choice :
- by credit card: Visa, MasterCard, Carte Bleue, issued in France
- by cheque
- by Paybox
- by Paypal
Cheques must be issued by a bank domiciled in metropolitan France and made payable to fp-distribution.com. It should be sent to France-purification, Service Commandes, 36 rue de la Gare, 18380 Ivoy le Pré.
Items ordered are then reserved for 5 days from the order date. After this period and in the absence of receipt of the corresponding check, direct-menager.com reserves the right to cancel the customer's order. The cheque will then be returned upon receipt.
The check will be cashed upon receipt.
Payment validation
Payment is validated on receipt of the cheque in the case of payment by cheque, and on receipt of the additional information requested in the case of payment by credit card requiring additional verification (Verification: Fight against credit card fraud).
Combating credit card fraud
Information relating to your order is subject to automated data processing, for which FIA-NET S.A. is responsible. The purpose of this automated data processing is to define a transaction analysis level and to combat credit card fraud.
FIA-NET S.A. and France-purification.com are the recipients of the data relating to your order. The non-transmission of data relating to your order prevents the completion and analysis of your transaction.
The occurrence of an unpaid order due to fraudulent use of a bank card will result in the registration of the details relating to your order associated with this unpaid order within a payment incident file implemented by FIA-NET S.A. An irregular declaration or an anomaly may also be subject to specific processing.
In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify and object to all your personal data at any time. To do so, please write to FIA-NET, Service Informatique et Libertés, Traitements n°773061 et n°1080905, 15 rue du Faubourg Montmartre, 75009 PARIS.
direct-menager.com reserves the right to verify the personal data communicated by the customer and to adopt all measures deemed necessary to verify that the person whose bank account is debited is indeed the person who placed the order, in order to avoid any fraudulent payment. This verification may take the form of a request for proof of identity and/or address and/or bank documents (RIB or cancelled cheque). Should the customer fail to respond to such a request within 2 days of the request being made by direct-menager.com will automatically result in the cancellation of the order concerned, without any possibility of subsequent claim.
direct-menager.com will also be free to cancel any order that presents one or more risk factors for fraudulent credit card use.
Exchange, return and refund
Time limit for returning an item
The customer has a legal period of 7 clear days to exercise his right of withdrawal from the date of receipt of the goods, without having to justify his reasons or pay any penalties. The procedures for exercising this right of withdrawal are set out in the paragraph below entitled "Conditions of exchange and return". Return shipping costs are at the customer's expense. The customer will be reimbursed in full for the sums paid as soon as possible and at the latest within 30 days of the date on which he/she exercised his/her right of withdrawal.
Conditions of exchange and return for refund
The item(s) returned must be new, unused and in their original, perfectly intact box.
Any exchange or return must be requested using the correspondence form on www.direct-menager.com.
The customer must keep the proof of deposit of the parcel which will be given to him by the Post Office. If the parcel is lost, no refund will be made without this proof of delivery.
Condition of items
All returned items (accessories, original packaging, instructions, etc.) must be returned perfectly intact.
Upon receipt of the parcel, direct-menager.com will judge whether the returned goods are in perfect condition. No returns will be accepted if the returned items have been visibly used or damaged by the customer and this use or damage renders the items unfit for sale. If the return is refused by direct-menager.comthe items will be returned to the customer at the expense of direct-menager.com without the customer being able to demand any compensation or right to reimbursement, with the exception of the subsequent exercise of his warranty rights on the goods sold.
In the case of an exchange, if the returned items have been visibly used or damaged by the customer and this use or damage renders them unfit for sale, direct-menager.com may take any corresponding recovery action against the customer.
Refunds on returns
Subject to compliance with these return conditions, direct-menager.com will refund returned goods within 15 days of their return to stock.
Transaction security
direct-menager.com makes every effort to ensure the confidentiality and security of data transmitted on the web and on the http://www website.direct-menager.com.
Customer service
For any information or questions, please contact the direct-menager.com can be reached by telephone from Monday to Friday, 9:00 am to 12:00 pm and 2:00 pm to 4:00 pm on 02 48 58 04 55 (cost of a national call) to track orders and returns. For any other questions; by e-mail via the contact form; by post to fp-distribution.com, Service Commandes, 36 rue de la Gare, 18380 Ivoy le Pré; by fax to 02 48 58 98 22.
Responsibility
direct-menager.com.com is fully liable to the customer for the proper execution of the contract concluded with the customer.
However, the responsibility of direct-menager.com shall not be held liable for non-performance or improper performance of the contract entered into in the event of force majeure, the occurrence of an act attributable to the customer or any unforeseeable and insurmountable inconvenience or damage inherent in the use of the Internet network, in particular a break in service, external intrusion or the presence of computer viruses.
The website direct-menager.com website contains hypertext links to other websites. The responsibility of direct-menager.com cannot be held responsible for the content of these websites if they contravene current laws and regulations.
The photographs and illustrations accompanying the products on our website have no contractual value, and direct-menager.com cannot be held responsible for them direct-menager.com.
Warranty
All items offered by direct-menager.comn are subject to the legal warranty stipulated in articles 1641 et seq. of the French Civil Code.
In order to benefit from the product warranty, it is imperative to keep the product purchase invoice.
Warranties do not cover :
- replacement of consumables (dust bags, filters, Hepa filters, carbon filters, hoses, tubes, brushes, etc.).
- abnormal or improper use of products.
- defects and their consequences arising from use that does not comply with the use for which the product is intended (domestic use).
- defects and their consequences due to any external cause.
The customer has a period of 3 days from delivery to make any reservations or claims for non-conformity or apparent defects of the items delivered, by e-mail via the contact form; or by registered post with acknowledgement of receipt to the following address: fp-distribution.com, 36 rue de la gare, 18380 Ivoy le Pré.
Once this period has elapsed, and in the absence of compliance with this formality, the articles will be deemed to be in conformity and free from any apparent defect, and no claim will be validly accepted by direct-menager.com.
If the apparent defect or the lack of conformity of the article is proven, direct-menager.com undertakes to replace the item or reimburse the customer as soon as possible at its own expense.
This reimbursement will be made within a maximum of 30 days.
Please note that the legal warranty does not apply to the repair of damage resulting from an external cause (e.g., fall, shock, lightning, current fluctuation, water, fire, etc.), or from a fault on the part of the customer resulting, for example, from use or installation that does not comply with the device's specifications, or from use that is detrimental to the proper preservation of the part.
In all cases, direct-menager.com will not be held responsible if the manufacturer refuses to apply its warranty for the above-mentioned reasons.
direct-menager.com cannot be held responsible for the misuse and/or intensive use of the items by the customer.
Intellectual property rights
All texts, comments, works, illustrations and images reproduced on direct-menager.com are reserved under copyright and intellectual property law worldwide. As such, and in accordance with the provisions of the French Intellectual Property Code, only private use is authorized, subject to different, even more restrictive provisions of the Intellectual Property Code. Any total or partial reproduction of the direct-menager.com site is strictly forbidden without prior agreement.
Links to third-party sites
Sites linked directly or indirectly to the site direct-menager.com are not under the control of fp-distribution.com. As a consequence, direct-menager.comassumes no responsibility for information published on these sites. Links to third-party sites are provided for convenience only and do not imply any responsibility for their content.
Last updated on April 07, 2015.
The present document (General Sales Conditions) defines the conditions applicable to sales concluded between, on the one hand, persons making a purchase via the fp-distribution.com website, http://www.direct-menager.com, hereinafter referred to as "the customer" and, on the other hand, the company fp-distribution.comhereinafter referred to as " fp-distribution.com ". These conditions apply exclusively to non-trading individuals.
The website www.direct-menager.com is published by the company fp-distribution.com whose head office is located at 36 rue de la Gare, 18380 Ivoy le Pré, France, registered with the RCS of Bourges under number 487 649 139.
Product prices
All prices are quoted in euros and include all taxes, but exclude shipping costs (see paragraph: Shipping and delivery).
The period of validity of the prices of the items offered on direct-menager.com is 24 hours from their publication on www.direct-menager.com. Items will be invoiced on the basis of the prices in force at the time of order registration. They remain the property of direct-menager.com.com until full payment has been received by direct-menager.com. This price is payable in full and in one instalment.
Order
The customer may place an order on the www.direct-menager.com or by telephone from Monday to Friday from 9:00 to 12:00 and from 14:00 to 16:00 on: 02 48 58 04 55.
The ordering process is as follows:
- Select items and add to basket
- Validation of basket contents
- Login to www.direct-menager.com if the customer is not already logged in
- Choice of delivery method
- Choice of payment method and acceptance of terms and conditions
- Payment confirmation
The customer will receive an order confirmation e-mail.
The customer will be able to view the details of his order and its total price, and correct any errors, before confirming his order to express his acceptance.
direct-menager.com reserves ownership of the items until full payment of the order, i.e. receipt of the order price by direct-menager.com.
direct-menager.com reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order, or who presents any form of risk in its eyes.
Any order implies acceptance of the prices and descriptions of the items available for sale.
direct-menager.com undertakes to honour orders received on the website only within the limits of available stocks. In the absence of availability of one or more items ordered, direct-menager.com undertakes to inform the customer as soon as possible, and if necessary to reimburse the customer within 30 days of payment of the sums paid. The customer's order will then be automatically cancelled.
Shipping and delivery
All orders placed on the direct-menager.com before 6 p.m. Monday to Friday (excluding public holidays) will be prepared and dispatched the following day (except Saturday and Sunday), subject to payment validation (see paragraph: Payment validation).
direct-menager.com undertakes to deliver the items ordered and paid for by the customer within the agreed delivery times. If the said items have not been delivered within 7 days of the delivery date specified in the order, and if this delay is not due to force majeure, the customer may cancel the sale by sending a registered letter with acknowledgement of receipt to the following address: fp-distribution.com, 36 rue de la Gare, 18380 Ivoy le Pré.
Any sums paid by the customer will then be refunded in full.
The customer is responsible for checking the condition of the items delivered.
Any anomaly concerning the items (damage, missing item compared to the order form, damaged or opened package, broken or defective item, etc.) must be indicated within 3 days of delivery.
All items offered by direct-menager.com are subject to the legal warranty stipulated in articles 1641 et seq. of the French Civil Code. (See paragraph: Warranty)
Delivery in metropolitan France.
The customer will be delivered by :
- Colissimo postal.
For rates relating to shipping and packaging costs, please consult the section: Transport costs
Delivery to Martinique, Guadeloupe and Reunion Island
For Martinique and Guadeloupe:
The customer will be delivered by :
- Colissimo postal.
For rates relating to shipping and packaging costs, please consult the section: Transport costs
Reunion Island:
The customer will be delivered on Reunion Island by a Lux Reunion consultant. The customer will pay for the order upon delivery.
Payment
Metropolitan France, Martinique, Guadeloupe.
Payment for purchases is made by the customer's choice :
- by credit card: Visa, MasterCard, Carte Bleue, issued in France
- by cheque
- by Paybox
- by Paypal
Cheques must be issued by a bank domiciled in metropolitan France and made payable to fp-distribution.com. It should be sent to France-purification, Service Commandes, 36 rue de la Gare, 18380 Ivoy le Pré.
Items ordered are then reserved for 5 days from the order date. After this period and in the absence of receipt of the corresponding check, direct-menager.com reserves the right to cancel the customer's order. The cheque will then be returned upon receipt.
The check will be cashed upon receipt.
Payment validation
Payment is validated on receipt of the cheque in the case of payment by cheque, and on receipt of the additional information requested in the case of payment by credit card requiring additional verification (Verification: Fight against credit card fraud).
Combating credit card fraud
Information relating to your order is subject to automated data processing, for which FIA-NET S.A. is responsible. The purpose of this automated data processing is to define a transaction analysis level and to combat credit card fraud.
FIA-NET S.A. and France-purification.com are the recipients of the data relating to your order. The non-transmission of data relating to your order prevents the completion and analysis of your transaction.
The occurrence of an unpaid order due to fraudulent use of a bank card will result in the registration of the details relating to your order associated with this unpaid order within a payment incident file implemented by FIA-NET S.A. An irregular declaration or an anomaly may also be subject to specific processing.
In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify and object to all your personal data at any time. To do so, please write to FIA-NET, Service Informatique et Libertés, Traitements n°773061 et n°1080905, 15 rue du Faubourg Montmartre, 75009 PARIS.
direct-menager.com reserves the right to verify the personal data communicated by the customer and to adopt all measures deemed necessary to verify that the person whose bank account is debited is indeed the person who placed the order, in order to avoid any fraudulent payment. This verification may take the form of a request for proof of identity and/or address and/or bank documents (RIB or cancelled cheque). Should the customer fail to respond to such a request within 2 days of the request being made by direct-menager.com will automatically result in the cancellation of the order concerned, without any possibility of subsequent claim.
direct-menager.com will also be free to cancel any order that presents one or more risk factors for fraudulent credit card use.
Exchange, return and refund
Time limit for returning an item
The customer has a legal period of 7 clear days to exercise his right of withdrawal from the date of receipt of the goods, without having to justify his reasons or pay any penalties. The procedures for exercising this right of withdrawal are set out in the paragraph below entitled "Conditions of exchange and return". Return shipping costs are at the customer's expense. The customer will be reimbursed in full for the sums paid as soon as possible and at the latest within 30 days of the date on which he/she exercised his/her right of withdrawal.
Conditions of exchange and return for refund
The item(s) returned must be new, unused and in their original, perfectly intact box.
Any exchange or return must be requested using the correspondence form on www.direct-menager.com.
The customer must keep the proof of deposit of the parcel which will be given to him by the Post Office. If the parcel is lost, no refund will be made without this proof of delivery.
Condition of items
All returned items (accessories, original packaging, instructions, etc.) must be returned perfectly intact.
Upon receipt of the parcel, direct-menager.com will judge whether the returned goods are in perfect condition. No returns will be accepted if the returned items have been visibly used or damaged by the customer and this use or damage renders the items unfit for sale. If the return is refused by direct-menager.comthe items will be returned to the customer at the expense of direct-menager.com without the customer being able to demand any compensation or right to reimbursement, with the exception of the subsequent exercise of his warranty rights on the goods sold.
In the case of an exchange, if the returned items have been visibly used or damaged by the customer and this use or damage renders them unfit for sale, direct-menager.com may take any corresponding recovery action against the customer.
Refunds on returns
Subject to compliance with these return conditions, direct-menager.com will refund returned goods within 15 days of their return to stock.
Transaction security
direct-menager.com makes every effort to ensure the confidentiality and security of data transmitted on the web and on the http://www website.direct-menager.com.
Customer service
For any information or questions, please contact the direct-menager.com can be reached by telephone from Monday to Friday, 9:00 am to 12:00 pm and 2:00 pm to 4:00 pm on 02 48 58 04 55 (cost of a national call) to track orders and returns. For any other questions; by e-mail via the contact form; by post to fp-distribution.com, Service Commandes, 36 rue de la Gare, 18380 Ivoy le Pré; by fax to 02 48 58 98 22.
Responsibility
direct-menager.com.com is fully liable to the customer for the proper execution of the contract concluded with the customer.
However, the responsibility of direct-menager.com shall not be held liable for non-performance or improper performance of the contract entered into in the event of force majeure, the occurrence of an act attributable to the customer or any unforeseeable and insurmountable inconvenience or damage inherent in the use of the Internet network, in particular a break in service, external intrusion or the presence of computer viruses.
The website direct-menager.com website contains hypertext links to other websites. The responsibility of direct-menager.com cannot be held responsible for the content of these websites if they contravene current laws and regulations.
The photographs and illustrations accompanying the products on our website have no contractual value, and direct-menager.com cannot be held responsible for them direct-menager.com.
Warranty
All items offered by direct-menager.comn are subject to the legal warranty stipulated in articles 1641 et seq. of the French Civil Code.
In order to benefit from the product warranty, it is imperative to keep the product purchase invoice.
Warranties do not cover :
- replacement of consumables (dust bags, filters, Hepa filters, carbon filters, hoses, tubes, brushes, etc.).
- abnormal or improper use of products.
- defects and their consequences arising from use that does not comply with the use for which the product is intended (domestic use).
- defects and their consequences due to any external cause.
The customer has a period of 3 days from delivery to make any reservations or claims for non-conformity or apparent defects of the items delivered, by e-mail via the contact form; or by registered post with acknowledgement of receipt to the following address: fp-distribution.com, 36 rue de la gare, 18380 Ivoy le Pré.
Once this period has elapsed, and in the absence of compliance with this formality, the articles will be deemed to be in conformity and free from any apparent defect, and no claim will be validly accepted by direct-menager.com.
If the apparent defect or the lack of conformity of the article is proven, direct-menager.com undertakes to replace the item or reimburse the customer as soon as possible at its own expense.
This reimbursement will be made within a maximum of 30 days.
Please note that the legal warranty does not apply to the repair of damage resulting from an external cause (e.g., fall, shock, lightning, current fluctuation, water, fire, etc.), or from a fault on the part of the customer resulting, for example, from use or installation that does not comply with the device's specifications, or from use that is detrimental to the proper preservation of the part.
In all cases, direct-menager.com will not be held responsible if the manufacturer refuses to apply its warranty for the above-mentioned reasons.
direct-menager.com cannot be held responsible for the misuse and/or intensive use of the items by the customer.
Intellectual property rights
All texts, comments, works, illustrations and images reproduced on direct-menager.com are reserved under copyright and intellectual property law worldwide. As such, and in accordance with the provisions of the French Intellectual Property Code, only private use is authorized, subject to different, even more restrictive provisions of the Intellectual Property Code. Any total or partial reproduction of the direct-menager.com site is strictly forbidden without prior agreement.
Links to third-party sites
Sites linked directly or indirectly to the site direct-menager.com are not under the control of fp-distribution.com. As a consequence, direct-menager.comassumes no responsibility for information published on these sites. Links to third-party sites are provided for convenience only and do not imply any responsibility for their content.
Last updated on April 07, 2015.